PRIVACY POLICY
Last updated August 13, 2024

This privacy notice for Ticket Fender (“we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website at https://ticketfender.com, or any website of ours that links to this privacy notice.
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@TicketFender.com.

SUMMARY OF KEY POINTS

What personal information do we process?
We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?
We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we collect any information from third parties?
No, we do not collect any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law.

In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.

How do we keep your information safe?
We have organizational and technical measures in place to protect your information, but no system is 100% secure.

What are your rights?
Depending on where you are located, you may have rights regarding your personal information.

How do you exercise your rights?
You can submit a data subject access request or contact us.

For more details, review the full privacy notice.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
14. DO WE MAKE UPDATES TO THIS NOTICE?
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us voluntarily when you register, express interest in our services, or engage with us.

Personal Information Provided by You:
• Names
• Phone numbers
• Email addresses
• Usernames
• Contact preferences
• Authentication data
• Billing addresses

Sensitive Information:
With your consent, we may process:
• Social security numbers or other government identifiers

Payment Data:
We collect data necessary to process payments. All payment data is handled and stored by Clover. Their privacy notice is available at: https://www.clover.com/privacy-policy.

Social Media Login Data:
If you register using social media accounts (Facebook, X, etc.), we collect profile information as permitted.

All personal information must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

We automatically collect information such as:
• IP address, browser and device characteristics, operating system, language preferences, and referring URLs.
• Log and Usage Data: Including interactions with our Services, crash reports, and system activity.
• Device Data: Includes IP address, device and application IDs, and operating system details.
• Location Data: GPS and other technologies may be used to determine your approximate location.

We also collect information through cookies and similar technologies.

Google API

We adhere to Google API Services User Data Policy, including Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information for:
• Account creation and authentication
• Delivering services
• Customer support
• Administrative communication
• Order fulfillment and management
• Marketing and promotional communications (opt-out available)
• Fraud prevention and security
• Improving our services and user experience
• Compliance with legal obligations

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We process information under the following conditions:
• With your consent
• To comply with legal obligations
• To fulfill contractual obligations
• For legitimate business interests

If you are located in Canada, certain exceptions apply under Canadian law.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in these cases:
• Business Transfers: Mergers, sales, acquisitions
• Google Maps Platform APIs
• Affiliates (parent companies, subsidiaries)
• Business Partners

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies for analytics, advertising, and service functionality.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you register using a social media account, we access limited profile information.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information as long as necessary for the purposes outlined in this policy or as required by law.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use security measures but cannot guarantee absolute protection.

9. DO WE COLLECT INFORMATION FROM MINORS?

No, we do not knowingly collect data from children under 18.

10. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on where you live, you may have the right to:
• Access your personal data
• Correct inaccuracies
• Delete your data
• Withdraw consent
• Opt-out of marketing

11. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track (DNT) signals.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Residents of certain states (e.g., California, Texas, Virginia) have additional rights under state privacy laws.

13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Additional rights may apply in countries like Canada, Australia, and New Zealand.

14. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we update this notice periodically.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

For questions, email us at contact@TicketFender.com

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You can request access, correction, or deletion of your data by contacting us at contact@TicketFender.com.